Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the packing slip or proof of purchase.
To start a return, you can contact us at [email protected] or simply fill out the form. Please note that returns will need to be sent to the following address: XPA Gear 4800 Dahlia St Denver Co 80216
If your return is accepted due to an error on our side, such as receiving the wrong item, or defective goods under XPA's manufacturer's warranty, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer-initiated returns will not have a label provided or reimbursed for shipping.
You can always contact us for any return questions at [email protected] or via the help widget on the lower right corner of your screen.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like final sale items (such as mystery bags, sale items, reduced or flash sales), custom products (such as special orders or personalized items, team gear), and personal care goods (such as masks, socks, mouthguards, or underwear). We also do not accept returns for items purchased at events. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation policy
Orders are unable to be canceled once they are completed. We do accept returns on eligible items for 30 days after the delivery date. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Shipping
*Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes* made by Xtreme Pro Apparel, are custom-made to order. *subject to change
*Orders placed after business hours will not ship until the following business day. For example, if FedEx 2-day shipping is paid on a Tuesday after 3 PM MST, the order will be shipped the following business day, Wednesday, and arrive Friday. (*holidays excluded)
*Holidays, weekends, and scheduled delays due to staffing or severe weather may impact shipping speeds.
*Free shipping on retail orders over $150 applies only to states within the contiguous United States.
*Xtreme Pro Apparel is not responsible for any lost, stolen, delayed, or damaged packages. Please file a claim with FedEx to receive a reimbursement and contact [email protected] immediately to assist with placing a new order, or if you have questions on this process.